Rules — The Pokies 114

Introduction and scope

Welcome to The Pokies 114 rules page. These rules govern use of our gaming platform accessed via desktop, mobile or other internet-enabled devices. We tested multiple workflows during development and customer support reviews; our results show these rules reflect how the platform operates in real situations and what you can expect as a player.

By registering an account with The Pokies 114 you accept these rules and agree to comply with them. If you do not agree, please stop using the platform immediately. These rules form a binding agreement between you ("the player") and The Pokies 114 ("the operator").

Company and regulatory information

The Pokies 114 is operated by a company registered and operating from Costa Rica. Our company registration and operational details are maintained on record and available upon request to verified customers. We operate under the legal and regulatory requirements that apply to our registration jurisdiction and take compliance seriously. We continuously test and improve our controls so we remain aligned with applicable law and best practices in the gaming industry.

Changes to the rules

We reserve the right to change these rules at any time for reasons including, but not limited to, legal compliance, fraud prevention, improving customer service or responding to regulatory guidance. We will publish updates on our platform. Your continued use of the service after a change constitutes acceptance of the new rules.

Eligibility and law

• You may only open and use an account if you are at or above the legal gambling age where you legally reside.
• You must be physically located in a jurisdiction where online gambling is permitted by law. It is your responsibility to ensure your use complies with local regulations.
• We may restrict access from certain countries or regions to comply with local requirements. If your region is restricted, you are not permitted to use the service.
• We may require proof of age and identity before allowing you to play or process withdrawals.

Account registration and maintenance

When opening an account you must provide accurate personal information including your full name, date of birth, email address and telephone number. During our tests the registration process validated identity documents promptly when correctly submitted; delays typically occur when documents are incomplete or inconsistent.

Account rules:

• One account per person is permitted unless we explicitly approve multiple accounts in writing.
• Account names must match the name on your payment method.
• You are responsible for maintaining accurate contact and personal details. If your details change, update them promptly or contact support.
• Accounts may be suspended, restricted or closed where we suspect fraudulent activity, identity mismatch, age issues or breach of these rules.

Identification, KYC and verification

To protect players and meet anti-money laundering (AML) requirements, we require identity verification for many account activities. During our review of the verification workflow we found the most common requirements are:

• Valid government-issued photo ID (passport, national ID card or driver’s license).
• Proof of address dated within an agreed timeframe (utility bill, bank statement).
• Payment method verification (photo of card, transaction evidence or payment provider statements).

We handle submitted documents confidentially and process verifications as quickly as possible. If documents are incomplete or unclear we will request clearer copies and processing may be delayed until valid documents are provided.

Deposits and accepted payment methods

We accept a variety of payment methods. Accepted methods and their availability depend on your jurisdiction. We do not allow third-party funding except under exceptional written approval. Our tests indicate the following practical points:

• Use only payment methods registered in your name. Deposits from third parties risk funds being returned or accounts suspended.
• Deposit limits may apply and will be communicated during the deposit flow.
• Deposit processing times vary by provider. Some deposits are instant; others require bank processing time.

Bonuses, promotions and wagering

Bonuses and promotions are offered from time to time. We test promotional mechanics before launch to ensure clarity for players. Each promotional offer has specific terms and conditions; general rules below apply to all bonuses unless an offer says otherwise.

• Only one bonus type may be active at a time unless explicitly permitted.
• Bonuses may be restricted to certain game types. Playing excluded games while a bonus is active may void the bonus and any associated winnings.
• We may limit bonus eligibility by country, deposit method or other criteria.
• We reserve the right to void a bonus if we detect abuse, manipulation or use of multiple accounts to claim offers.

Wagering requirements and contributions:

We will clearly state the wagering requirement multiplier for each bonus (for example: 20x) and any maximum cashout limits that apply to winnings from bonus funds. Attempting to use betting strategies whose sole objective is to meet wagering requirements without genuine play is considered abuse and may result in cancellation of winnings and account restrictions.

Prohibited conduct and fraud prevention

To keep our platform fair for everyone, the following behaviour is prohibited:

• Collusion, sharing of strategies or accounts for coordinated play designed to exploit games.
• Using bots, automated scripts, programmed devices or other software to play on your behalf.
• Creating multiple accounts to claim offers, circumvent limits or hide identity.
• Attempting to manipulate games, payments, or platform integrity through technical or fraudulent means.

If we detect prohibited behaviour we may:

• Void bets and bonuses associated with the abuse.
• Withhold or reclaim winnings obtained through fraudulent means.
• Temporarily or permanently suspend accounts and close accounts without notice.
• Report activity to relevant authorities and pursue criminal or civil action where appropriate.

Game malfunctions and errors

In the event of a game malfunction, software error, communication fault or similar issue, we reserve the right to void affected bets and round outcomes. Our testing shows that certain rare errors originated from third-party game providers; when this happens we will investigate with the provider and make a determination in line with fairness and practical resolution.

If a malfunction occurs and your balance or gameplay is affected, please contact support. We will investigate and, when appropriate, reimburse or restore funds at our discretion after validating the issue with partners.

Withdrawals and payout processing

We strive to process withdrawal requests promptly. Based on our internal testing and support case handling, typical timelines are provided below; actual times depend on your selected payment method and your financial institution.

Before we process a payout we may require identity checks and documentation. Payout rules:

• You must withdraw to payment methods registered in your name whenever possible.
• We may restrict or delay payouts while verifying identity, source of funds, or suspicious activity.
• Withdrawal requests may be rejected if wagering conditions for deposits have not been met. For example, typical playthrough requirements we apply (as tested) include:

These playthrough multipliers are applied to deposited amounts to reduce AML risk and ensure fair play. If you believe a multiplier was applied erroneously, contact support with transaction details.

Fees and charges

We do not charge withdrawal fees from the platform side in most cases. However, third-party payment providers or banks may apply fees or conversion charges. We recommend checking with your payment provider for details.

Account suspension, breaches and termination

If we suspect or confirm you have breached these rules, we may take one or more of the following actions:

• Suspend your account temporarily while we investigate.
• Withhold funds pending resolution of the investigation or return of funds to rightful parties.
• Close your account permanently and cancel related bonuses or winnings.
• Initiate legal or regulatory action where appropriate and report serious breaches to authorities.

When an account is suspended we will typically notify you with reasons and information on how to appeal or provide required documentation. Our tests of the appeals process show that clear and complete evidence speeds resolution.

Responsible gaming and self-exclusion

We believe in safe play and provide tools and support for responsible gaming. Our responsible gaming measures include:

• Deposit, loss and session limits which you may set on your account.
• Timeout options for short breaks and self-exclusion options for longer periods.
• Access to account activity reports so you can review play history, deposits and withdrawals.
• Links to professional help and guidance for problem gambling where appropriate.

We tested these tools to ensure they operate as expected. Self-exclusion requests result in immediate restrictions and are subject to internal procedures; once self-exclusion is in force it will be enforced across our platform.

Privacy and data handling

We collect and process personal data to provide services, prevent fraud and fulfil legal obligations. We process data lawfully, store it securely and only for as long as needed. Our privacy practices are aligned with industry-standard controls. You can request a copy of your personal data or ask for corrections by contacting support and completing verification steps.

Disputes and complaints

If you have a dispute or complaint, contact our customer support team and provide relevant details including account identifier, timestamps and screenshots where applicable. We aim to resolve complaints promptly; our tests show most straightforward issues are resolved within a few business days. More complex disputes requiring investigation with third-party providers may take longer.

If you remain unsatisfied following our internal resolution, we will provide information on further steps you can take, including escalation to regulatory or independent dispute resolution services where available.

Limitation of liability and financial risk

Gambling carries financial risk. You accept that playing on The Pokies 114 may result in loss of money. We are not liable for losses resulting from your play, except in cases of gross negligence or proven platform error. We take reasonable steps to maintain secure systems and fair games but cannot guarantee uninterrupted service. In the event of force majeure, system failures or third-party outages, we will restore service as soon as practicable and communicate with affected players.

Security and fair play

We employ encryption and industry-standard security controls to protect accounts and transactions. Our games use certified random number generation and undergo regular audits. We continuously test our systems and third-party integrations to maintain fairness and security.

How we act — our tested commitments

From our internal testing and real player support cases, we commit to the following practical standards:

• Respond to verification requests promptly; most straightforward verifications are completed within 24–72 hours.
• Process legitimate withdrawals quickly, subject to verification and payment provider timescales.
• Investigate suspected fraud or abuse thoroughly and provide players with clear explanations of outcomes.
• Maintain transparent bonus conditions and publish the core terms alongside offers for clarity.

Examples and scenarios

To make these rules tangible, here are common scenarios we encounter and how they are resolved based on our testing and casework:

1. A player deposits with a card and requests withdrawal the same day. If the deposit requires a 3x playthrough, the withdrawal will be held until the playthrough is satisfied or the player agrees to forfeiture of deposit funds. Identity checks may also be required.
2. A player attempts to use two accounts to claim a first-time deposit bonus twice. When detected, bonuses and derived winnings are voided and both accounts may be closed. Funds deposited legitimately will be returned after checks.
3. A game displays an error and awards a payout incorrectly. The incident is investigated with the game provider and affected bets may be voided. We will communicate the outcome and restore balances if appropriate.
4. A player requests a self-exclusion. The account is immediately restricted and the player is provided with confirmation and information on support organizations.

Contact and escalation

If you need help, contact our customer support team through the channels provided in your account. When contacting support include your account ID, timestamps of events and any relevant transaction IDs. If your issue remains unresolved after internal escalation, we will provide guidance on further steps, including referral to an independent dispute resolution service where applicable.

Final provisions

These rules are governed by the law applicable to our company registration and the terms set out here. If any part of these rules is found to be unenforceable it will not affect the remainder of the rules. We recommend you review these rules regularly. Continued use of The Pokies 114 implies acceptance of any changes.

Summary checklist for players

• Register with accurate personal details and only one account per person unless otherwise permitted.
• Use payment methods in your name and be prepared to verify identity and transactions.
• Read bonus terms carefully; meet wagering requirements and avoid prohibited play strategies.
• Contact support promptly with clear evidence if a problem arises; cooperate in verification requests.
• Use responsible gaming tools and contact support for self-exclusion or limits when needed.

These rules are designed to protect players and the integrity of The Pokies 114. We test our systems frequently and adjust policy to improve fairness and safety. If you have questions about any point on this page, contact support and we will assist you.